FAQ's

Where can I buy a rack?
As Thule of Sweden acquired our rack products in 2011, and they are now a part of the Thule Pack N Pedal range, available through most bike shops globally.
Click here to find a dealer near you.

Can I fit the racks to my carbon  frame?
Due to the huge variety in designs of carbon frames, it is very hard to give a definitive answer to this question. 
Officially speaking we cannot accept responsibility for any damage caused to your frame (read our full warranty here)
However - we have seen many customers use racks on a range of carbon framed bikes with no ill effects.
We would advise going easy on the loads carried, and not cranking up the ratchet mechanism too much, as well as applying insulation tape or similar to help prevent abrasion between the racks' mounting points and the carbon fibre.
Ultimately though - the decision is yours.

I have cables right where I want to mount the rack...
9 times out of 10 this is no problem. Some bike manufacturers choose to run their derailleur cables on top of the chainstays, often with a short section of exposed inner wire right where you need to position the rack mounts.
Rather than attaching the rack directly on top of the cables (which would lead to bad gear shifting), we recommend re-routing your cables slightly, and shifting them off to one side.
This is usually best achieved by bypassing the cable stops (small metal fixtures on the frame which the cables enter and exit) altogether at this end of the bike, and using a longer section of cable outer. Simply run a length of this from your rear derailleur to the next available cable stop on your frame- often somewhere near your seat tube.
Use cable ties or tape to secure it to your frame in places which won't interfere with rack mounting.
This solution is often considered 'best practice' in winter, or when conditions are particular muddy, as it keeps your cables cleaner and therefore running smoother.

I'm having trouble fitting my deck...
Our decks are designed to be a tight fit, the reason being that we didn't want them to become rattly or less secure on the frame over time.
The first thing to check is that the U bend in the tubular frame is fully located in the green 'toe plate' of the deck, no gaps.
If it is and you're still having trouble, the next thing to try is a little lubrication.
We recommend using dishwashing liquid, or liquid soap as these dry off and don't leave a dirt-attracting residue behind. Some oils and synthetic lubricants may also affect the plastics in the deck. Apply a thin coat around the tubing, and underside of the deck where the two components contact each other.
Now try again - the deck should slide on much easier. The decks will ease up after the first couple of times- you shouldn't need to keep using lubricant.

Will you sponsor me?
We sponsor people for all sorts of trips and projects, you'll find some examples in our journal, and on our freeloaders page.
If you have something planned and you think we could help out - drop us a line here.
But before you do - please ask yourself: "whats in it for Freeload?"
 

Tips: 

Once you've been riding for a while the racks may need some re-tightening;
Carry the 5mm ball ended allen key with you on trips - the one on your multi tool probably won't fit.
Also the webbing absorbs a little water and can 'relax' a little - this is fine, but will need another click or two to keep things tight.